Terms and Conditions
Information for Distance Contract Consumers
and Customer Information regarding Contracts Concluded via E-Commerce
§ 1 Scope of Application For business relations between us and the customer the following terms
and conditions effective on the date of the purchase shall apply for purchases
in the internet shop. § 2 Contract Conclusion Showing our products on our homepage shall only invite the customer to
submit a quote for the conclusion of a contract. By placing an order the customer submits an offer according to § 145 BGB
(German Civil Code). The customer shall receive a confirmation of receipt for
the email order. The contract with us shall be concluded, if we accept the customer’s
offer in writing within 2 working days after the submission of the order. The
date of the customer’s reception of the declaration of acception shall be
relevant. A working day is any calender day except for Sunday and nationwide
public holidays. § 3 Delivery, Shipping Costs, Transfer of Risk Delivery shall be made at the postage costs indicated in the individual
case. If the customer is a consumer, we shall bear the shipping risk regardless
of the shipping type used. If the customer is a business, any shipment risks
and hazards shall be tranferred to the customer as soon as we have handed over
the goods to the logistics partner appointed by us. § 4 Retention of Title The delivered goods shall remain our property until they are paid for in
full. § 5 Payment Only the payment methods displayed to the customer during the ordering
process shall be accepted. § 6 Liability for Defects With regards to the liability for defects the statutory rights shall
apply. § 7 Information for Distant Contract Consumers and Customer Information
regarding Contracts Concluded via E-Commerce a) We shall not be subject to any particular codes of conduct, except for
any codes of conduct that may be stated above. b) Any entry errors when submitting your contractual statement can be
detected in the final confirmation and can be corrected at any time with the
aid of the deletion and editing funtion before sending the order. c) Please refer to the product descriptions on our website for the key
features of the goods offered by us and the validity period of time-limited
offers. d) The only language available for concluding the contract is German. e) You shall be entitled to present complaints and warranty claims to the
address stated in the supplier information. f) We do not save the wording of the contract and therefore it can’t be
made available to you as a customer after the contract conclusion. g) Please refer to the quotation for payment, delivery or fulfillment. § 8 Miscellaneous The contractual relationship between us and the customer as well as the
relevant business terms shall be governed by German Law. If the customer is a consumer, the applicable statutory rules and
laws on consumer protection in the country the customer is based in shall be
unaffected by this agreement. The application of UN purchasing law shall be
excluded. V SN 41
Cancellation instructions and withdrawal template for consumers
Cancellation instructions
Right of withdrawal You may revoke this contract within 14 days without stating any reason. The withdrawal period is 14 days and shall begin on the date the most
current goods were taken possession of by either you as the customer or a third
party appointed by you (but who shall not be the carrier). In order to exercise your right of withdrawal you shall send an explicit
declaration to: Renate’s Puppenstube GmbH
Demopuppen Renate Gassen-Seckler Schulstraße 18 D 57627 Marzhausen telefone : +49 (0)2688/8003 fax: +49 (0)2688/9889087 email: info(at)renates-puppenstube.de (e. g. by means of a letter sent by mail, telefax or email) stating your
decision to revoke this contract. You can use the withdrawal template which is
included (not obligatory). To keep to the withdrawal period the timely sending of the withdrawal
before the end of the withdrawal period has been reached is sufficient. Consequences of withdrawal If you withdraw from this contract we shall reimburse you any payments
you made to us, including any delivery costs (with the exception of additional
costs produced by choosing a different delivery method than the most
inexpensive standard delivery method offered by us) promptly and at the latest
within 14 days from the date of receipt of your withdrawal notification
regarding this contract. For our reimbursement we shall use the same means of
payment you made use of in the original transaction, unless explicitly agreed
otherwise. We shall by no means charge you any reimbursement fees. We shall
have the right to refuse the reimbursement until the goods have been returned
to us or until you have provided evidence of having returned the goods,
depending on whichever occurs earlier. You shall return or hand us the goods
promptly and at the latest within 14 days from the date of your withdrawal
notification. The term shall be regarded as being complied with, if you
dispatch the goods before the end of the 14-day-period. You shall bear the
indirect costs for the return of the goods. You shall only be made responsible
for the potential degradation of the goods if the degradation is regarded to be
attributed to you, determined based on the examination of their characteristics,
properties and functionality. End of cancellation
instruction