Terms and conditions

Terms and Conditions
Information for Distance Contract Consumers
and Customer Information regarding Contracts Concluded via E-Commerce

§ 1 Scope of Application

For business relations between us and the customer the following terms and conditions effective on the date of the purchase shall apply for purchases in the internet shop.

§ 2 Contract Conclusion

Showing our products on our homepage shall only invite the customer to submit a quote for the conclusion of a contract.
By placing an order the customer submits an offer according to § 145 BGB (German Civil Code). The customer shall receive a confirmation of receipt for the email order.
The contract with us shall be concluded, if we accept the customer’s offer in writing within 2 working days after the submission of the order. The date of the customer’s reception of the declaration of acception shall be relevant.
A working day is any calender day except for Sunday and nationwide public holidays.

§ 3 Delivery, Shipping Costs, Transfer of Risk

Delivery shall be made at the postage costs indicated in the individual case. If the customer is a consumer, we shall bear the shipping risk regardless of the shipping type used. If the customer is a business, any shipment risks and hazards shall be tranferred to the customer as soon as we have handed over the goods to the logistics partner appointed by us.

§ 4 Retention of Title

The delivered goods shall remain our property until they are paid for in full.

§ 5 Payment

Only the payment methods displayed to the customer during the ordering process shall be accepted.

§ 6 Liability for Defects

With regards to the liability for defects the statutory rights shall apply.

§ 7 Information for Distant Contract Consumers and Customer Information regarding Contracts Concluded via E-Commerce

a) We shall not be subject to any particular codes of conduct, except for any codes of conduct that may be stated above.
b) Any entry errors when submitting your contractual statement can be detected in the final confirmation and can be corrected at any time with the aid of the deletion and editing funtion before sending the order.
c) Please refer to the product descriptions on our website for the key features of the goods offered by us and the validity period of time-limited offers.
d) The only language available for concluding the contract is German.
e) You shall be entitled to present complaints and warranty claims to the address stated in the supplier information.
f) We do not save the wording of the contract and therefore it can’t be made available to you as a customer after the contract conclusion.
g) Please refer to the quotation for payment, delivery or fulfillment.

§ 8 Miscellaneous

The contractual relationship between us and the customer as well as the relevant business terms shall be governed by German Law. If the customer is a consumer, the applicable statutory rules and laws on consumer protection in the country the customer
is based in shall be unaffected by this agreement. The application of UN purchasing law shall be excluded.
V SN 41

The german version is binding.

Cancellation instructions and withdrawal template for consumers
Cancellation instruction

Right of withdrawal

You may revoke this contract within 14 days without stating any reason.

The withdrawal period is 14 days and shall begin on the date the most current goods were taken possession of by either you as the customer or a third party appointed by you (but who shall not be the carrier).

In order to exercise your right of withdrawal you shall send an explicit declaration to:

Renate’s Puppenstube GmbH Demopuppen
Renate Gassen-Seckler
Schulstraße 18
D 57627 Marzhausen
telefone : +49 (0)2688/8003
fax: +49 (0)2688/9889087
email: info(at)renates-puppenstube.de

(e. g. by means of a letter sent by mail, telefax or email) stating your decision to revoke this contract. You can use the withdrawal template which is included (not obligatory).

To keep to the withdrawal period the timely sending of the withdrawal before the end of the withdrawal period has been reached is sufficient.

Consequences of withdrawal

If you withdraw from this contract we shall reimburse you any payments you made to us, including any delivery costs (with the exception of additional costs produced by choosing a different delivery method than the most inexpensive standard delivery method offered by us) promptly and at the latest within 14 days from the date of receipt of your withdrawal notification regarding this contract. For our reimbursement we shall use the same means of payment you made use of in the original transaction, unless explicitly agreed otherwise. We shall by no means charge you any reimbursement fees. We shall have the right to refuse the reimbursement until the goods have been returned to us or until you have provided evidence of having returned the goods, depending on whichever occurs earlier. You shall return or hand us the goods promptly and at the latest within 14 days from the date of your withdrawal notification. The term shall be regarded as being complied with, if you dispatch the goods before the end of the 14-day-period. You shall bear the indirect costs for the return of the goods. You shall only be made responsible for the potential degradation of the goods if the degradation is regarded to be attributed to you, determined based on the examination of their characteristics, properties and functionality.

End of cancellation instruction


Fax: 0049(0)2688 9889087 or
Telefone: 0049(0)2688 8003


Or Letter to:
Renate’s Puppenstube GmbH Demopuppen
Schulstraße 18
57627 Marzhausen


Withdrawal Template

(Should you wish to withdraw from the contract, please fill in this form and return it to us).


- Send to
Renate’s Puppenstube GmbH Demopuppen
Renate Gassen-Seckler
Schulstraße 18
D 57627 Marzhausen
telefone : +49 (0)2688/8003
fax: +49 (0)2688/9889087
email: info(at)renates-puppenstube.de

- I/we (*) hereby withdraw from the contract concluded with me/us (*) regarding the purchase of the following goods (*)/ the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name(s) of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only applies to hard copy notifications)

- Date _______________

(*) Delete as appropriate.