Terms and conditiones
English version
General terms of business with customer information for consumers and on contracts for electronic transactions as well as withdrawal right for consumers
Section 1 Scope
The following General Terms and Conditions in the version valid at the time of the order apply to business relationships with the ordering party for orders via the online shop.
Section 2 Conclusion of the contract
The description of our products on our website only represents a request to the customer to submit a quote.
When the customer sends an order he sends a quotation as defined by Section 145 of the German Civil Code (BGB). The customer receives confirmation of the receipt of his order by email. We will inform the customer separately if necessary about potential errors in the information about our range on our website and submit an appropriate counteroffer.
The customer waives the right to receive a declaration of acceptance, Section 151 Sentence 1 of the German Civil Code (BGB). The contract with us comes into force if we accept the customer's offer in writing or in text form within 10 days or send the ordered goods or the customer pays in advance. If the agreed payment type is payment in advance, we declare acceptance of the contract at the time the customer pays in advance if the payment is made within 10 days of sending the order.
Section 3 Payment of the normal costs of returns when exercising the withdrawal right
You must pay for the cost of the return if the item delivered matches the one ordered, if the price of the item being returned does not exceed €40.00 or, if the price is higher at the time of withdrawal, you have not yet paid the consideration or a contractually agreed partial payment. Otherwise the return is free of charge to you.
Section 4 Delivery, postage costs, transfer of risk
The delivery is made at the postage costs indicated in the individual case. If the customer is a consumer, we bear the shipment risk no matter the shipment type used. If the customer is a business, all risks and hazards from the shipment are transferred to the customer as soon as we have handed over the goods to the logistics partner we appoint.
Section 5 Retention of title
The goods delivered remain our property until they are paid for in full.
Section 6 Payments
Only the payment types displayed to the customer during the ordering process are accepted.
Section 7 Warranty
a) It is guaranteed that the goods have approximately the agreed characteristics and are free of material faults at the time they are handed over. This means that the goods are suitable for the use required by the contract or for usual use and have the characteristics that are usual for items of this type and the customer can expect according to the type of items and/or the description provided by us or the manufacturer. The characteristics of the goods according to the information we provide, the marking or advertising are only part of the agreed characteristics for companies if these are stated explicitly in the quotation, confirmed by us in writing or indicated in the order confirmation.
b) If the purchase is a commercial transaction for both parties as defined by Section 343 of the German Commercial Code (HGB), Section 377 of the German Commercial Code (HGB) applies.
c) aa) Section 478 of the German Civil Code (BGB) remains unaffected by the following rules
bb) The warranty period starts when the goods are received by the customer.
cc) The guarantee period is 2 years.
d) If there is a fault you can first choose between the statutory claims for subsequent fulfillment (resolving the faults or subsequent delivery). If the statutory requirements are met you also have on the one hand the right to the reduction of the purchase price or withdrawal and on the other hand a claim to damages or the right to the reimbursement of expenses paid in vain.
Subsequent fulfillment can be refused if it can only be achieved at unreasonably high costs. Withdrawal is excluded if the fault is not significant.
Section 8 Consumer information for remote sales agreements for the purchase of goods
a) We are not subject to special codes of conduct or those not stated above.
b) Any entry errors when submitting your order can be detected in the final confirmation when checking out and corrected at any time with the aid of the deletion and editing function before sending the order.
c) The key features of the goods offered by us and the validity period of offers can be taken from the individual product descriptions on our website.
d) The only language available for concluding the contract is German.
e) You can present complaints and warranty claims to the address stated in the supplier information.
f) You can save the contract's text by right clicking on your computer's browser or by using your browser's printing function. The contract text for orders in our online shop is not accessible to customers.
We also save the contract text.
g) Please refer to the quotation for payment, delivery or fulfillment.
h) The online shop informs you during the ordering process about options to detect and correct entry errors.
Section 9 Miscellaneous
a) The law of the Federal Republic of Germany applies to the contractual relationship between us and the customer as well as to the relevant business terms. If the customer is a consumer, the applicable statutory rules and laws on consumer protection in the country in which the customer is based are unaffected by this agreement. The application of UN purchasing law is excluded.
b) The exclusive court of jurisdiction is the court responsible for our head office if the customer is a business as defined by the German Commercial Code (HGB) or a corporate body under public law. We also have the right to start legal proceedings at the customer's location.
Section 10 Severability clause
If individual provisions in this contract are legally ineffective in full or in part or later loses their legal effectiveness, this does not affect the effectiveness of the other provisions.
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Consumer's right of withdrawal
Right of withdrawal
Right of withdrawal
You can revoke your contract declaration within 14 days without stating a reason in writing (e.g. letter, fax or email) or - if the item is delivered before the period has ended - by returning the item. The period starts after receiving this right of withdrawal in writing but not before the recipient receives the goods (for repeat deliveries of goods of similar types not before receipt of the first partial delivery) and also not before fulfillment of our information duties pursuant to Article 246 Section 2 combined with Section 1 Para. 1 and 2 of the Introductory Act on the German Civil Code (EGBGB) and our duties as per Section 312 g Para. 1 Sentence 1 of the German Civil Code (BGB) combined with Article 246 Section 3 of the Introductory Act on the German Civil Code (EGBGB). To keep to the withdrawal period the timely sending of the withdrawal or item is sufficient. The withdrawal must be addressed to:
Renate's Puppenstube GmbH Demopuppen
CEO: Renate Gassen-Seckler
Schulstraße 18
57627 Marzhausen
Email address: info@demopuppen.com
Fax: 0049/0/2688/9889087
Consequences of withdrawal
If a valid withdrawal is made the performances made by each party must be returned and any benefits (e.g. interest) must be paid. If you are unable to return the performance provided in full or in part or only in a worse condition you are obliged to reimburse us to the same extent. When items are sent this shall not apply where the deterioration in value is a result of the inspection of the goods – as you would be able to do in a store, for example. You do not have to reimburse the value for wear to the goods produced by proper use. Items which can be returned by parcel post are done so at our risk. You must pay for the cost of the return if the item delivered matches the one ordered, if the price of the item being returned does not exceed €40.00 or, if the price is higher at the time of withdrawal, you have not yet paid the consideration or a contractually agreed partial payment. Otherwise the return is free of charge to you. Items that can not be packaged will be collected from you. Obligations to reimburse payments must be honoured within 30 days. The period of notice starts for you as soon as you send your declaration of withdrawal or the item; for us its starts when we receive it.
End of the withdrawal declaration
The German version is binding.